Emotional Labor

 

There are many stressors in the workplace that affect employees. Emotional stressors are no different. As our economy has moved from a manufacturing to a service-based economy, there are many more workers in a variety of occupational fields that are expected to manage their emotions according to employer demands. Emotional labor refers to a form of emotion regulation that creates a publicly visible facial and bodily display within the workplace. The increasing prevalence of this type of work introduces a new set of stressors in the workplace.

In your initial post

  • Describe examples of emotional labor in the following professions:
    • Teachers
    • Nursing
    • Human Resources
  • Give a suggestion of what employers can do to help employees address the personal impact of emotional labor?
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