What action steps can managers take to build

7. What action steps can managers take to build a total quality culture and instill a strong commitment to continuously improving how strategy is being executed? 8. Discuss why it is generally undesirable for approaches to motivation, compensation and people management to avoid the use of negative consequences or punishment if performance targets are not achieved or if particular people are habitual underperformers and why striking a balance between rewards and punishment generally works better.

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